The following are some key skills and techniques that a mediator should possess when resolving diverse and complex disputes:
Active listening: Mediators should be able to listen actively to the parties involved and understand their perspectives.
Empathy: Mediators should be able to empathize with the parties involved and understand their emotions.
Communication skills: Mediators should be able to communicate effectively with the parties involved and help them communicate with each other.
Problem-solving skills: Mediators should be able to identify the underlying issues and help the parties involved to find mutually acceptable solutions.
Neutrality: Mediators should remain neutral throughout the process and not take sides.
Fairness: Mediators should ensure that the process is fair and that all parties have equal opportunities to speak and explain their perspective.
Power dynamics: Mediators should pay attention to power dynamics and ensure that the process is not biased towards any party.
To balance neutrality while paying attention to power dynamics and ensuring fairness throughout the process, mediators should remain impartial and free of favoritism, bias, or prejudice. They should also ensure that all parties have equal opportunities to speak and explain their perspective. Mediators should be aware of their own biases and work to overcome them. They should also be aware of the power dynamics between the parties involved and ensure that the process is not biased towards any party.
Statistics: Posted by minhlogan — Wed Nov 29, 2023 2:47 pm
]]>