A lot of IVR frustration comes from systems that were built once and never revisited. Following IVR best practices—like limiting menu depth, using natural language prompts, and prioritizing the most common caller needs—can make a noticeable difference in both efficiency and customer satisfaction.

What stands out to me is how important regular testing and optimization are. Call patterns change, and IVRs that are not updated tend to become outdated quickly. This article outlines practical best practices and explains why they matter in day-to-day operations:
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Curious how often others review or adjust their IVR flows and what metrics you use to decide when changes are needed.