Hi. The most important rule is never to share your recovery phrase or private keys with anyone, including people claiming to be technical support. Jaxx liberty was designed around user-controlled wallet access, so losing the phrase and the device password can make recovery impossible. Guidance connected with the wallet recommends keeping the phrase offline and avoiding suspicious websites or downloads. should not automatically be treated as an official source; I would verify the domain independently before downloading anything or entering sensitive information. First, I would check whether the phrase is complete and correctly ordered, without typing it into an online form. Then I would use a reputable, currently maintained wallet that supports the same recovery standard, after confirming the software source and compatibility. I would install it on a clean, updated device, create a strong local password, and verify the receiving address with a small test transaction. I would never use search-ad results or links sent through private messages. I would also keep a written offline backup in a secure place and avoid cloud storage unless it is properly encrypted. Crypto transfers are generally irreversible, so caution is more valuable than speed.