So appreciative of my warranty. Those who are upset probably didn't have the full coverage and were made when it wasn't covered. I have the deluxe and over the last decade they have replaced our washer, furnace and dishwasher! They send out qualified and professional technicians who have been background checked 2 10 Home Buyers Warranty customer service. I have been a loyal customer for years for multiple properties and will continue. It's a good feel to know my home is protected.