Some casinos use bots for initial chat responses before connecting to a real agent. If answers feel generic, asking a complex question can sometimes force a switch to human support.

Yes, casino support can absolutely provide game-related assistance. If you're unsure about how a bonus works, need clarification on game rules, or encounter a technical issue while playing, reaching out to support is a smart move. In my experience with Wazamba Casino, their support team was helpful and quick to respond when I had a question about a slot feature. They guided me step-by-step, which really improved my experience. Don’t hesitate to use live chat or email—they're there to help!