Absolutely, I understand the challenges you're facing. In our organization, we encountered similar issues until we implemented the https://www.peeklogic-connector.com/servicenow/ This integration allowed us to automatically convert Salesforce cases into ServiceNow incidents, preserving all relevant context and ensuring that our IT support team had all the information they needed to resolve issues promptly. The real-time synchronization between the two platforms eliminated manual data entry and reduced the risk of errors. Additionally, the customizable field mapping feature enabled us to tailor the integration to our specific needs, ensuring that the data flow aligned with our internal processes. Since implementing the connector, we've seen a significant improvement in our incident resolution times and overall support efficiency.