Hi! From what I’ve seen, modern chatbots can go far beyond simple FAQs if they’re built properly. Today’s solutions are capable of handling a large percentage of customer inquiries instantly, supporting internal teams, and even working in regulated industries like finance or healthcare when security and compliance are taken seriously.
What really makes the difference is choosing the right custom chatbot development services, as they focus on building solutions tailored to your business processes and existing infrastructure like CRM or ERP systems. If you want to understand all the details, technical possibilities, and real use cases, it’s best to explore everything directly there and see how such solutions can be adapted to your needs.