Hi, I understand your point, recently we were also looking for a similar chat tool for our team. The https://clerk.chat/ platform offers a powerful feature that allows us to have internal conversations while remaining invisible to our customers. This gives us the ability to operate behind the scenes while keeping a full record of all relevant conversations. Such a tool not only ensures confidentiality, but also increases our efficiency by allowing us to discuss internal issues and make decisions as a team. For us, clerk chat is a good find.